1.

What does sanadesignerwear.com offer?

www.sanadesignerwear.com specializes in premium quality Ethnic ghagra chunnis, lachhas, bridal lehenga cholis, fancy and traditional lehenga holis, fancy and traditional sarees, embroidered sarees, handloom and silk sarees, traditional salwar kameez, elegant dupattas / odhnis, embroidered and fancy blouses and textile fabrics like silk, gorgette, crepe among others.

www.sanadesignerwear.com makes it possible for you to buy these products from almost anywhere in the world. Through this service, you can order from the wide range of items shown on the site while making the payment online. The products will be delivered at the address given by you, according to your specifications.

2.

How can I place an order?

You are requested to follow the following steps to place your order:
Identify an item of your choice from our online product catalog
Add it to your shopping cart using "Add to Shopping Cart" button
Once you have added all the products you wish to buy, click on "Checkout" button
You will then be prompted to verify your order and proceed further for giving your credit card details, billing and shipping information.

3.

Can I phone or fax my order?

We accept retail orders generated ONLINE in most of the cases. However, we do offer a facility for order by phone or order by fax. We also accept WHOLESALE ORDERS through e-mail at arifa@sanadesignerwear.com

4.

Which credit cards does sanadesignerwear.com Shopping accept?

We accept MasterCard, Visa, American Express, Discover & Diners Club credit cards.

5.

Is my credit card number / bank a/c. number secure?

YES. We have advanced SSL certificate for increased protection of your personal / financial information. All transactions are SSL secured, insuring that the information is encrypted before it is transmitted.

6.

Does sanadesignerwear.com use SSL encryption?

Yes. while selecting products and adding them to the Shopping Cart, the customer is in a Non-Secure Mode. After he/she presses the "Pay-Now" button, we switch to secure mode in order to collect the billing and shipping information.

7.

How do I feel sure that you have correctly registered the order placed?

After you have placed the order, you will get e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us at arifa@sanadesignerwear.com

Additionally, you can check the order information on the web.

8.

Are the items dispatched as per the display on the site?

Since our products are fabrics, the product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Hence, there may be a slight variation in the pictures and the respective products. www.sanadesignerwear.com in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time we will make all possible efforts to make its services delightful for you.

Note: Accessories shown (if any) are not a part of the product.

9.

How much time do you take to deliver after the payment has been made?

We take 5-6 days for shipping the products from our warehouse for instock items, after confirmation of your order. For designerwear orders please allow 4 to 6 weeks for delivery. The courier agency (Parcelforce, FedEx, Airborne, DHL, and UPS) will require additional time to deliver the products to you. This would vary from destination to destination.

10.

What is the mode of delivery?

Delivery of orders is made through renowned courier services - Parcelforce, FedEx, Airborne,DHL, and UPS.

11.

How do I know that my order has been dispatched?

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the courier agency.

Confirmation through e-mail shall be sent to you after your gift has been dispatched. You may also track your order status online by logging into "My Account" at sanadesignerwear.com

12.

Where can sanadesignerwear.com deliver products?

www.sanadesignerwear.com can deliver items to almost all the major countries. You may place orders from anywhere in the world by making online payment in US Dollars, using your Credit Card. For more details kindly contact arifa@sanadesignerwear.com

13.

How do I check the current status of my orders?

You can view the status of your order by clicking on "YOUR ACCOUNT" link on www.sanadesignerwear.com

14.

My order is shown to be in ' Processing' state. What does it mean?

Your order passes through following states before it finally enters the 'Dispatched' state:
a) Processing: This is the default status for your order and it comes as soon as order is placed.
b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
c) Dispatched: Your order has been successfully dispatched from our end; or
d) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

15.

How do I contact you regarding my order?

You can send a mail to our order group at arifa@sanadesignerwear.com and we will be glad to help you.

16.

What is wish list?

You can save all the details of the items you're considering and view them side-by-side and add to shopping cart also. If you come across an item which was tagged as 'sold out', you can add it to your wish list and we shall inform you when the product is available on the portal, by e-mail. We welcome all your suggestions.